[May 2016] When a motor vehicle dealer service center is working on a repair, they may need to order one part from the vehicle manufacturer, create a pre-authorization claim for the engine manufacturer or find out when they can expect a specialty part to be in stock from yet another manufacturer. Each order and request requires service personnel to access a different portal, which means they’re constantly logging in and out of dissimilar systems. This takes extra time, weighs on efficiency and causes an unnecessary level of frustration.
Removing the Pain
CuroGens mv360 alleviates the pain associated with constantly switching from one portal to the next, having to remember multiple logins and learning how to navigate different systems. With mv360, dealer personnel are able to use just one portal to communicate with multiple manufacturers—no more switching back and forth. This improves workflow, eliminates the need to remember various passwords and helps employees experience a more satisfying work environment.
Better Overall Communication
In addition to these advantages, CuroGens mv360 enables cloud-based, real-time sharing of all vehicle sales, ordering, warranty and service data in order to improve communication between a manufacturer and its network of dealers. Each vehicle can be tracked through its lifecycle through a Vehicle Identification Number (VIN) or Hull Identification Number (HIN). Collectively, these features allow for better customer service to the end user.
Easy-to-Generate Data
With CuroGens mv360, individuals can design and create their own graphs, allowing them to customize their own filtered views of data. This can all be done without having to use a programmer or member of the IT team to develop them. These filtered views uncover any issues and facilitate faster resolution.
Discover how CuroGens mv360 can ease your business pains, increase efficiencies and overall customer service. Download the CuroGens mv360 fact sheet and solution brief, and email us at learnmore@curogens.com to arrange for a free demo.